All UK orders are delivered are subject to a standard charge of £3.75. Orders £18 and over qualify for free shipping, this will automatically be applied at the checkout. We aim to deliver your order within 3-5 working days. If you find yourself waiting longer than this, please get in touch with email@example.com so we can look into it for you!
You will receive an email notification to confirm your order and a shipping notification. Orders are processed for delivery on working days (Monday – Friday excluding bank holidays).
Other International delivery
Our international orders are sent via airmail to the destination country and then via your local postal service. European orders normally arrive within 7-14 days and between 10-21 days for the rest of the world. If your order is being shipped outside of the European Union (EU), customs charges and taxes may apply (that you’ll need to pay directly).
If there’s a problem or you have any questions regarding your order, you can contact our customer services team on firstname.lastname@example.org
We hope that you’re happy with your order but if for any reason you are not, you may return it any time up to and including 30 days from the date of delivery, provided the goods remain unopened and in their original packaging. You are required to arrange and pay for postage of any returned goods.
To arrange a return please contact email@example.com once we receive your returned goods we’ll issue a refund, if appropriate, for the full value of your purchases. This will be debited back as a credit to the card used for the original purchase.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature (such as Royal Mail first class recorded delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
Defects, incomplete orders or incorrect delivery
If you’re returning goods due to defects, an incomplete order or incorrect delivery, we will refund you the price you paid for the goods (inclusive of the initial delivery charge) or send you a replacement with free delivery. Email WooWoo customer services on firstname.lastname@example.org
Please send all returns to:
Anglia Cargo Terminal Priors Way